Posted By Ismail Ziker on Oct 29, 2013 | 1 comment

Recently, PTCL lunched PTCL portal. On this portal we have provided links for new customers to purchase our Broadband and EVO services and their packages. Website also offers FAQs and useful links like web chat with Live Agent, duplicate bill, and Contact us details.

The primarily feature of this Online Self Care Portal is that customer can register their complaints by just providing their basic information. All queries and complaints are directly sent to the concerned department.

Also our customers can track their complaint status with the help of the link provided on the portal.In addition to service orders, the web site has ‘Configure yourself’ material and videos.Videos are available for all the PTCL devices such as how to configure your broadband modem.

We have also made sure that the website has been tightly integrated with our back end systems on real time basis in order to provide fast service to our customers. We also provide telephone numbers and e-mails for suggestions to improve the portal even further.